Refund policy

30-day money back guarantee

Try SnoozeWrap on your next flight. If it doesn't help you sleep, you can get a full refund within 30 days of delivery.

How to get a refund
1. Email support@snoozewrap.com within 30 days of the delivery date shown in your tracking.
2. Include your order number, a photo of the kit you received, and a line on why it didn't work for you. This helps us improve the product.
3. We reply within 1–2 business days and refund you to your original payment method.

No need to send it back. Keep it, pass it on, or donate it.

What's covered
- One refund per customer.
- The refund covers the full price you paid for the kit. Shipping is free, so there is nothing else to refund.
- 2-kit and 3-kit bundles: try one kit first. If it doesn't work for you, we'll refund that kit at your bundle's per-kit price (the bundle total divided by the number of kits). The other kits are yours to keep or share with a travel buddy.

Damaged, wrong or missing items
If your order arrives damaged, has the wrong item, or a part is missing, email us within 30 days of delivery with a photo. We'll send a free replacement or refund you in full, whichever you prefer.

Lost packages
If your tracking hasn't updated for 10 business days, or your order hasn't arrived 30 business days after you ordered, email us and we'll reship it or refund you.

When will I see my money?
Once we approve your refund, your bank or card issuer usually takes 5–10 business days to show it on your statement.

Cancelling an order
You can cancel for a full refund any time before your order ships. Email us as soon as possible.

Questions
Email support@snoozewrap.com and a real person will reply within 1–2 business days.